Street Address
322 Main Street
Highlands, NC 28741
Visit & reach us
Contact Nancy’s Fancys and The Exchange for Men
Whether you’re shopping in Highlands or ordering from afar, we’re glad to help.
Mailing Address
Post Office Box 1328
Highlands, NC 28741
Phone
Toll Free (800) 526-6770
Nancy’s Fancys (828) 526-5029
The Exchange for Men (828) 526-1029
Policies
Shipping and Returns
Clear guidelines so your order arrives smoothly — and returns stay simple.
2 days
Processing time for in-stock orders
UPS Ground
Standard delivery, usually 2–3 days
15 days
Return & exchange window
1
Order placed
We confirm your order and check inventory
2
Processed & packed
Ships within two business days when in stock
3
UPS Ground
Domestic delivery in about 2–3 days
4
Delivered
Email sent if any item is out of stock
Policy 01
Shipping
- Orders process and ship within two business days when items are in stock
- You’ll get an email if anything is out of stock
- Shipped via UPS standard ground — usually 2–3 days domestically
- International orders are not accepted at this time
Policy 02
Returns
- Return authorization required before sending items back
- Return within 15 days of invoice for credit
- Include the original invoice; ship prepaid (COD refused)
- Items must be unworn, unwashed, tags intact, and resalable
- Worn merchandise receives no credit
Policy 03
Exchanges
- Exchange within 15 days of invoice date
- Must be unworn, unwashed, with tags intact
- We’ll exchange and reship your order
- A $19.00 reshipment charge applies — please include your invoice